Community discussion: No longer able to exit an unstarted board without losing lives. All information HERE.
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Crash to desktop windows 10 app

Graeme_LondonGraeme_London Posts: 85 ✭✭✭

Every time I try to play, it gets as far as sending lives and tickets to others and then takes me back to desktop - if I do not choose to send lives or tickets the app works perfectly well.

App version is  1.1030.8.0

Answers

  • CezdiamondCezdiamond Posts: 6,507 Community Manager

    Hi Graeme- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Let's try and get your game back on track!

    a. Please close all apps and restart the device

    b. Please check for any updates for your device and apps: http://windows.microsoft.com/en-us/windows-10/check-for-updates-for-apps-and-games-from-windows-store

     c. As a last resort, try re-installing the game as it usually fixes most issues. Simply make sure before reinstalling that your game progress is backed up via Facebook or the Kingdom. 

    Please also note that any boosters or extra lives stored in the game may also be lost during this process. 

    Let me know how you get on :-) 

    Have a sweet weekend! 


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