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Hi Kathy- Thanks for posting on King Care. I am really sorry that you did not receive the full 5 hours of unlimited Lives. I can, indeed understand your disappointment.
I would like to check your account so I have sent you a private message to check your account.
Please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)
Have a Candy Crushing week!