Candy Crush Saga On Windows 10 app crashes when I send lives

Rick_C

Candy Crush Saga App crashes on both of my Windows 10 desktops when I send lives.

When I do not send lives it stays active.

My two desktops are by different vendors with different hardware configurations.

I started noticing the problem after a Candy Crush App update but that could just be a co-incidence.

I have noticed that a 'Windows Problem' service runs momentarily when I have the task manager active while it crashes. 

Prior to crashing (if you get this far) - candy switches become slower and slower, when you try to switch the flashing ones sometimes they move but mostly they do not and then the game will finally disappear.

Wunderbaum

Hi Rick,

Sounds like there's an issue with the installed app. Best solution would be to re-install the app to fix the issue.

Make sure you have the game connected to Facebook  - this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration.

Cheers 

Rick_C

Hi Rick,

Sounds like there's an issue with the installed app. Best solution would be to re-install the app to fix the issue.

Make sure you have the game connected to Facebook  - this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration.

Cheers 

Un-installing and re-installing did not solve the problem. I actually did that prior to posting my question. However, I just Un-installed and Re-installed again just to make sure. When I select "Send Lives" and then continue on into the game it lets me play for 6-10 switches before the game just goes away.

Rick_C

Hi Rick,

Sounds like there's an issue with the installed app. Best solution would be to re-install the app to fix the issue.

Make sure you have the game connected to Facebook  - this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration.

Cheers 

I just un-installed and re-installed hoping that you might have fixed the problem.I have noticed that later in the game, I can send lives without a problem.I have also noticed that I typically send lives after I have already sent extra moves to other players. So this problem is occurring after I send extra moves and send lives, not just when sending lives. Since it crashed after I sent lives that is what I had reported initially. Instead it seems to be the combination of sending extra moves and sending lives.