I need help with a tech question

Robin_D'Ambrosio

There's a blue dot next to the app. It will not open! I do not want to reset it as I will start at level 1 again. I'm in the 600's.Any advice would be greatly appreciated!

Cezdiamond

Hi Robin-Thanks for posting on King Care. I am sorry that you have been experiencing a problem with playing Candy Crush Saga. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-)

Have a sweet week!