error message for 2 days

Marion_Grant

I have had an error message for 2 days now , though it did start working last night for a short time . I've lost all my lives also. I know it's not my browser because I have another account that I've been able to play on , any suggestions please ??????

Cezdiamond

Hi Marion- Thanks for posting on King Care. Sorry for the delay in getting back to you. 

I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 

Let me know how you get on :-)

Have a sweet week! 

Marion_Grant

Hi , someone in the Candy Crush group gave me a link to get the old version back ,and I was able to play again,then 2 days ago it went back to the new version and I still keep getting the error message. It can not be my browser etc because I can play Candy crush in my other Facebook account and can play Papa pear in this one . Something is wrong with Candy Crush in this account ...help !!!!!!

Cezdiamond

Hi , someone in the Candy Crush group gave me a link to get the old version back ,and I was able to play again,then 2 days ago it went back to the new version and I still keep getting the error message. It can not be my browser etc because I can play Candy crush in my other Facebook account and can play Papa pear in this one . Something is wrong with Candy Crush in this account ...help !!!!!!

Please could you try our troubleshooting steps as this should fix this problem. Thanks!