Problems with my account

Rogerio_Dionisio

My account is not showing the screen so I click and get play, the whole world is bugged, it shows that I am on the screen but I can not play it, how to solve it?

Cezdiamond

HI Rogerio- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your device. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

Have a sweet week!