Kindle Fire - Candy Crush Saga - Unable to connect

MMCheplicki

I updated my Facebook password & now the game won't connect. From my Kindle Fire, I don't have the option to disconnect from Facebook or to connect to a Kingdom account. How can I fix this so I don't lose my progress?

Tony_Mc

Hi MMCheplicki,

Thank you for posting this here on King Care.

Here are a few steps that can improve your gaming experience

a. Please close all apps and restart the device

b. Please check for any updates for your device and apps in the Amazon Appstore. 

c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

d. As a last resort, try re-installing the game as it usually fixes most issues. I can see that you play connected to Facebook so all of your progress is safely backed up. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

Please also note that any boosters or extra lives stored in the game may also be lost during this process.

Check out the following page for support with these steps: https://www.amazon.com/gp/help/customer/display.html?nodeId=200829000

If none of my recommendations work, please come back to us providing as many details as possible:

Do you get any error messages and if so, what do they say?

If yes, please provide us with a screenshot so we can see the issue: www.take-a-screenshot.org

Which version of Kindle are you using? Kindle Fire HD, Kindle Fire HDX?

To find this please follow these steps: Settings > Device Options > Device Model

What operating system are you using? Fire OS 3.0 until 3.5? Android?

To find this please follow these steps: Settings > Device Options > System Options

Which version of the Game app are you using? 

To find this please follow these steps: Settings > Apps & Games > Manage All Applications > Choose the game > version

How much storage do you have: To find this please follow these steps: Settings > Storage 

Kindest regards and have a great day,

Tony - King Care Team