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Hey! I have the same problem. I still don't get the helmet. My game and facebook are updated, my connection works perfectly.Hi Angie!
Please check the connectivity from the game to Facebook - if it's not working correctly then this might be the issue.
This thread shows how to do it:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Cheers