I logged on through Facebook and lost all my levels. How can I restore? I have no email address sto

Michael_Wills

I logged on through Facebook and lost all my levels. How can I restore? I have no email address stolost levels unable to restore. I logged on using facebook and my progress disappeared. I don't have an e-mail address stored but have bought boosters with my itunes account

Tony_Mc

Hi Michael Wills,

Thank you for posting this here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Michael_Wills

Hi  Tony,

game id is 3455557163 and I was on level 1770 ish.. once Facebook was logged off the stars were still visible up to this level but there were no icons nor could I gain entry to any level except to the ones around the 1200 range..

thanks... Mike 

Tony_Mc

Hi Michael Wills,

Thank you for your public reply on my private message.

The Game ID you provided me with shows me an account with Candy Crush Saga, but not Candy Crush Soda Saga.

Could you please specify what game this is related to? If it is related to Candy Crush Soda Saga, like you initially tagged here on our site, then I will need to Game ID related to Candy Crush Soda Saga.

Kindest regards and have a great Sunday,

Tony - King Care Team

Tony_Mc

Hi Michael,

Thank you for your answer. 

I have now modified the tag you chose for your question here on King Care and I have reset your progress for Candy Crush Saga to the level you have indicated;

Please let me know how you're getting on.

Kindest regards,

Tony - King Care Team