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Explain this, please
Diane_Pippert
Posts: 1
Level 1
in Support
I am very upset....you owe me at least 300 gold bars. Whenever I try to "extend the game", it takes my "payment", gives me points, but won't allow me to play with the extra moves. It just keeps telling me I need to continue buying more moves. The last time I tried it I had at least 25 extra moves , but insisted I either end the game, or buy more moves, which it wouldn't let me use. Please correct this and give me back my gold bars. It has cost me $40.
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Answers
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Hi Diane!
Looks like the game was recently updated to a new format.
There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update
Try clearing your browser cache and the game should work correctly again.
You can do refunds on Facebook by going to the purchase history and from here clock on dispute.
Cheers
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