Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Unable to access to Candy Crush?

I've followed all your robotic advices. Updated my Samsung Note 5, uninstall my Facebook & my Candy Crush Saga apps 2times. But I'm still unable to connect to Candy Crush via my Facebook. Candy Crush kept prompting that I can't access to the kingdom! There is no connection! Please help?

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Hi Lisa!

Try the steps shown on this thread:

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

You could also try the game from another internet connection - for instance mobile data instead of wifi.

Cheers

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Accepted answers

All comments

Hi Lisa!

Try the steps shown on this thread:

Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

You could also try the game from another internet connection - for instance mobile data instead of wifi.

Cheers

Gold bars spent in music chal
Will I get back all the gold bars i spent to win the music challenge I didn't get the reward for?
Episode race
I am on level 18022, and just won an episode race, but wasn’t given my gold bars. It shows in my information that I won, but the 25 gold bars aren’t there.
Vanilla
What is vanilla?
Not getting my deserved goldbars
I collected all the tapes in the right timeframe but did not get my 300 goldbars. That feels real unfair. Is it still possible to get them? I earned them fairly.
⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under investigation: Music event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…