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Lost all data

Jeff_Morris

i have been playing as a guest for years. Upgraded phone today, and lost all data. Please advise.

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Accepted answers

MarkHawk

Hi Jeff,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

All comments

Larry_Adams-2

My game blacked out today- after hours waiting- I deleted it and reinstalled- I done this before- this time I lost data- can you return my data

LMM-2

Thank you. I really appreciate the service!

MarkHawk

Hi LMM,

I see one of my colleagues have already contacted you and you will soon have your levels back :-)

Kind regards,

- Mark, Team King Care

LMM-2

Please can someone get back to me as I've had the same problem- I just did a manual restart on my phone (I do this a lot) and I've lost everything. I was on level 2223- so I'm really upset about this. I would appreciate someone helping me with this!

LMM-2

Jeff_Morris

Hi Jeff,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

BTW, I have a red exclamation point on top of the envelope icon.

Jeff_Morris

Hi Jeff,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I didn't receive a message inside the app.

MarkHawk

Hi Jeff,

Kind regards,

- Mark, Team King Care