I can't ask friends to help unlock next episode

Vivien_Manini

I've completed Level 740 but can't move on from there. It looks like its' the end of that episode but it doesn't allow me to ask friends to help unlock the next episode or tells me to wait for 72 hours.  I don't know what to do. I've tried clearing the browsing data as advised by somebody else but that hasn't helped.  Is this a technical issue?

Tony_Mc

Hi Vivien Manini,

Thank you for posting this here on King Care.

I'm sorry this happened to you in Candy Crush Saga on your Facebook. Please try again now and let me know how you're getting on.

Kindest regards and have a great day,

Tony - King Care Team

Vivien_Manini

Hi Tony, I can see a circus tent but even though I click on it I still can't progress unfortunately.

Tony_Mc

Hi Vivien Manini,

Thank you for your answer.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx  (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com  for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU 

Kindest regards and have a great day,

Tony - King Care Team

Vivien_Manini

Thanks Tony

I have tried it in different browsers and still nothing.  I am using the latest version of Chrome and I did the test and scored well over 450. I have also cleared the Browsing Data but still it won't work.  Not sure what else I can actually do.

Tony_Mc

Thanks Tony

I have tried it in different browsers and still nothing.  I am using the latest version of Chrome and I did the test and scored well over 450. I have also cleared the Browsing Data but still it won't work.  Not sure what else I can actually do.

Thanks a lot for your comment Vivien, I have sent you a private message related to your account. You should be able to see it in your inbox here on King Care.Kindest regards, Tony - King Care Team

betnew08

Hi - I'm having the same problem Vivien had in 2017. I'm trying to move from level 575 to 576. I've gone through all the steps listed above and still have the same issue. Any other ideas to move past this? Thanks in advance - Betsi (betnew08)