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Lost my progress

lovekeshmalhotra
lovekeshmalhotra Posts: 8

Level 1

I was on level 650+. But when i switched to new phone my progress is lost and now i am on level 35. Please help me to solve this problem as soon as you can. Thankyou

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    you are not connect those lost level with facebook....please always play connected with facebook to avoid your candy data lost...

  • lovekeshmalhotra
    lovekeshmalhotra Posts: 8

    Level 1

    I want to link my kingdom id with facebook id.  But when i open king.com then "Score and progression sync " is not working it says "you are already synced your progress ". But my progress is not synchronised yet.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    there your profile picture shown? if not shown go setting> apps>candy crush saga>clear data.

    >restart phone

    and open candy crush there show 2 option 1 play  2 connect.press connect and when connect successfully u play 655+ level....but mind it that your save boosters not backup

  • lovekeshmalhotra
    lovekeshmalhotra Posts: 8

    Level 1

    edited August 2017

    Before yesterday game shows that I have only cleared 35 levels but from yesterday it is showing that I have cleared 50 levels and further levels are still blocked then how can stars are showing?

    When I reconnect my game with facebook id it will another process. Sometimes it shows me on level 122 but levels are not opened it only indicates me on level 122. What is this ???. Plz help me

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    your game is cracked....also 1 option to recover...just format your android & re install candy crush saga

  • lovekeshmalhotra
    lovekeshmalhotra Posts: 8

    Level 1

    your game is cracked....also 1 option to recover...just format your android & re install candy crush saga

    It's my new phone
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    new phone but unstall cand crush first then re install 

  • lovekeshmalhotra
    lovekeshmalhotra Posts: 8

    Level 1

    new phone but unstall cand crush first then re install 

    Already reinstated. But nothing happens.
  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi lovekeshmalhotra,

    Thank you for posting this here on King Care.

    I am sorry you experienced this in Candy Crush Saga.

    Can you please try again now and let me know how you're getting on?

    Kindest regards and have a great day,

    Tony - King Care Team

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