seems some of the information lost

Alice_Lew

ID: 1361229287,  I remember already finished level 2690 long long time ago.  And already passed to next new chapters.  But when i re-open the game just now, i stucked at level 2690 and cannot go back to the  level that i am playing recently.  Can you help to get me back to the level that i am playing before the information lost??  thx

Tony_Mc

Hi Alice Lew,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Saga on your Facebook. 

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards and have a great day,

Tony - King Care Team

Alice_Lew

Hi Tony,

I checked my email box and did not find your private message.  Can you resend it? thx alot!

Tony_Mc

Hi Alice Lew,

Thank you for your answer. 

I have sent you the private message again. You should receive this in your inbox here on King Care, beside your avatar. This will not appear in your email inbox.

Kindest regards,

Tony - King Care Team

Tony_Mc

Hi Tony,

I checked my email box and did not find your private message.  Can you resend it? thx alot!

I removed the email address from your answer, as our site is a public site and personal information such as an email address need to be protected.