How to recover password - not receiving the recovery email

Katie_MacMillan

I have been trying to recover my password by sending a recovery email, though despite supposedly sending one many times, I haven't received a single email. I have tried on 3 separate devices, using both the website and the app, and there are no errors in my email address. 

How do I get back into my account? 

Tony_Mc

Hi Katie MacMillan,

Thank you for posting this here on King Care.

I am sorry this happened to you. Have you been able to recover it now? 

I recommend you to try this in Google Chrome, you can also try in the incognito mode. Please make sure to also check the spam folder in your email as it could have ended up there.

Please let me know how you're getting on.

Kindest regards and have a great day,

Tony - King Care Team