Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Chantal Gilissen,
Thank you for posting this here on King Care.
Please make sure to check for updates for your Windows device and its software, as well as for the Candy Crush Saga app.
Restart your device and try again.
Kindest regards and have a great day,
Tony - King Care Team