candy crush stuck loading at 69% on my pc

SFR53

Same BS answer for the past 2 years - No Resolution listed

Can you PLEASE tell us what to do when we are stuck at 69% while trying to connect and play candy crush

You can usually jump to farmheroes but we want to play candy crush

Seemed to start when you got rid of Odus - Can we have him back too?

Thanks -  done all the clearing, caching,rebooting,turned virus,windows firewall off, router firewall off, a pc can take - and then some. Some parts of days loads like a champ - other times - slow to unuseable - Got a bumb overload server out there?

How about asking one of these thousands of posts to work with you on the connection and load issue.

Cezdiamond

Hi SFR53- Thanks for posting on King Care. Please keep the tone polite and friendly here as per our house rules

It is great to see that you have tried most of our troubleshooting steps. 

Which browser(s) are you playing on? Does the same error exist on more than one browser?

We are rolling out HTML5 across Candy Crush Saga so it is important that your browser is ready for these changes, please see our Blog here. 

Thanks! 

SFR53

Hi SFR53- Thanks for posting on King Care. Please keep the tone polite and friendly here as per our house rules

It is great to see that you have tried most of our troubleshooting steps. 

Which browser(s) are you playing on? Does the same error exist on more than one browser?

We are rolling out HTML5 across Candy Crush Saga so it is important that your browser is ready for these changes, please see our Blog here. 

Thanks! 

You can't handle my 'tone' ? Get another job. After 2 years and thousands of posts YOUR answer is NOANSWER - wait for html5. Can't say you have problems with getting flash to work? How about some honestly and some problem solving. THEN - MAYBE - you'll have a different kind of day and people won't be 'toning' your marshmallow sensitive butt. WHEN is candy crush going to go on html5 so we can see what a mess your engineers can make of that? Thanks

SFR53

The answer is they HAVE no answer. AFter years of people posting issues with their web browsers getting stuck at 69% while loading Candy Crush,telling tech support they have cleared their cache/logged in and out, etc. Their reply is to ask you which browser you are using? Where do they get these pre-pubescent zit faced tech support fools? Where are the knowledgebase articles covering every aspect of this problem or is the ability to document and publish answers above their pay grade as well as their understanding. And NO - my problem is not fixed by repeating what thousands have already tried and failed with.

Randle

Hey mate,

What browsers have you tried?

2 years the same issue? Sounds like too long to me. Searching on the site I have found this:

´Thank you for posting this here on King Care.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com  for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com  if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU 

Kindest regards and have a great day,

Tony - King Care Team´