Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Beat level 2690 but game won't progress to let me move to 2691. Am up to date on versions. help plz

I have passed level 2690 multiple times, and my character moved past it to the last landing point in that set, but won't progress to the next levels (ie 2691) My version is up to date. Playing on Samsung tablet. And have tried re syncing to Facebook and it has not helped. How can I get this to advance?

I have uninstalling and reinstalling the program haven't fixed the issue

Accepted answers

JillyJill

Hello Aida,

Thank you for contacting King Care! Congratulations on progressing to level 2690! Currently, this is the last level available on mobile until the update on Wednesday. Mobile is always 1 or 2 episodes behind the PC version. So on Wednesday you will see more levels on your tablet.

Hope this helps!

Jilly

All comments

Nan_Ratcha

Hello Aida,
Thank you for contacting King Care! Congratulations on progressing to level 2690! Currently, this is the last level available on mobile until the update on Wednesday. Mobile is always 1 or 2 episodes behind the PC version. So on Wednesday you will see more levels on your tablet.
Hope this helps!
Jilly

Please help... I having the same problem and same level for more than a month now, tried reinstalled but still not fix. Android phone

Amira_Khalil_

I have same problem I passed level 2690 several times but the game is not moving forward to the next level 2691 need help

Shelllynune

2 weeks later and I still have the same problem. I cant get past 2690 after winning level many times. Anyone have any new ideasm

Shamrock31707

I too am experiencing this. I downloaded the update on Wednesday to my iPhone. Restarted my phone several times. Still not moving forward.

Alibradley_

Mine is frozen too. Completed all levels when new one released hasn't moved me up. Did previous level again but still nothing

up to date. Deleted and reinstalled still nothing

JillyJill

I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it worked fine after that. Hope that works for others as well.

Good advice, always restart your device if all else fails!!

Jacqsks

I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it worked fine after that. Hope that works for others as well.

JillyJill

Check for an update, today is update day and you should have one waiting for you or have already updated.

Slouma_Boubou

I have the same problem to day !!! Please help

JillyJill

Hello Aida,

Hope this helps!

Jilly

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

JillyJill

Hello Aida,

Hope this helps!

Jilly

All comments

JillyJill

Hello Aida,

Hope this helps!

Jilly

Slouma_Boubou

I have the same problem to day !!! Please help

JillyJill

Check for an update, today is update day and you should have one waiting for you or have already updated.

Jacqsks

JillyJill

I was having the same problem after updates, my samsung phone was stuck after passing level 2690, it started to move to 2691 but wouldn't go any further, however my iPhone was working fine. I ended up powering down my samsung and restarting and it worked fine after that. Hope that works for others as well.

Good advice, always restart your device if all else fails!!

Alibradley_

Mine is frozen too. Completed all levels when new one released hasn't moved me up. Did previous level again but still nothing

up to date. Deleted and reinstalled still nothing

Shamrock31707

I too am experiencing this. I downloaded the update on Wednesday to my iPhone. Restarted my phone several times. Still not moving forward.

Shelllynune

2 weeks later and I still have the same problem. I cant get past 2690 after winning level many times. Anyone have any new ideasm

Amira_Khalil_

I have same problem I passed level 2690 several times but the game is not moving forward to the next level 2691 need help

Nan_Ratcha

Hello Aida,
Thank you for contacting King Care! Congratulations on progressing to level 2690! Currently, this is the last level available on mobile until the update on Wednesday. Mobile is always 1 or 2 episodes behind the PC version. So on Wednesday you will see more levels on your tablet.
Hope this helps!
Jilly

Please help... I having the same problem and same level for more than a month now, tried reinstalled but still not fix. Android phone

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Pins are missing
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…