Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
 🎉 A New Game is on the Horizon! Visit your Apple Store! - More info HERE

Game not moving forward even after level completion

Anju_Narad_Jolly
Anju_Narad_Jolly Posts: 4

Level 1
in Support

Hi so I have a score of 767000 somewhere and my game is not moving to level 2421 And have completed it twice, but still not moving forward , please help

Answers

  • JillyJill
    JillyJill Posts: 976

    Hello Anju Narada Jolly,

    Thank you for contacting King Care!  Are you sure your app is up to date? Go to your iTunes Store and click on the app and make sure it is updated, that's all I can think of is to why you can't move on, let me know if this helps for you.

    Hope this helps! 

    Jilly 

  • Anju_Narad_Jolly
    Anju_Narad_Jolly Posts: 4

    Level 1
    edited August 2017

    My game is updated but not moving

  • Anju_Narad_Jolly
    Anju_Narad_Jolly Posts: 4

    Level 1

    But no t moving

  • Leanne428
    Leanne428 Posts: 4

    Level 1

    Same here. It's been three days stuck at level 2450. Sent 4 emails. No fix. Will not advance to next episode even though I have passed this level (2450) twice. The first time I passed it I advanced to next episode and went three levels in. Once all lives were used it sent me back to the last level of the previous episode. Doesn't seem like they have very knowledgeable people working on this as I've seen many inquiries about this and the answer to yours is to make sure the app is updated. Seriously. 

  • JillyJill
    JillyJill Posts: 976

    Hello again,

    I will have a King Care moderator to look into the problem with both of you not being able to move forward.

    Thank you for your patience, 

    Jilly 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi all,

    Thanks a lot for posting and commenting here on King Care.

    Please try again now, make sure you reconnect properly to your relevant account.

    All credits go to JillyJill; thanks a lot for flagging this.

    Kindest regards and have a great day,

    Tony - King Care Team

  • Anju_Narad_Jolly
    Anju_Narad_Jolly Posts: 4

    Level 1

    No my game is not moving forward plz help me 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Anju,

    Thank you for your reply.

    Please let me know the make and model iPad you are using, as well as its iOS version and the version of the Candy Crush Saga app you got installed.

    Also, please upload a screenshot of your roadmap in Candy Crush Saga.

    Kindest regards,

    Tony - King Care Team

  • JillyJill
    JillyJill Posts: 976

    Hi all,

    Thanks a lot for posting and commenting here on King Care.

    Please try again now, make sure you reconnect properly to your relevant account.

    All credits go to JillyJill; thanks a lot for flagging this.

    Kindest regards and have a great day,

    Tony - King Care Team

    Aww gee thanks Tony Mc!
  • pachuakeshplakkadu
    pachuakeshplakkadu Posts: 1

    Level 1

    Hy anju..

    How are you...

Hey! Would you like to give us your opinion?

Categories