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I seem to be frozen at level 1190. I have passed it many times, but am unable to open level 1191. Help please.
Okay Angela, since your app is up to date, I'm going to ask you to follow these steps in the following threads:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
Don't forget to restart your device after all is done. If these don't work, I'm going to have to try and reach a King Care moderator to look into your account and possibly help you.
Hope this helps! Please let me know either way if it does or does not.
Jilly
I'm having the same issue. Please help
Thanks for all your help. I am back in the game!!! Fabulous service everyone. I truly thought my requests for help would fall on deaf ears. Keep up the great work! Angela
Great Angela, glad to hear you're back in the game, I knew Tony Mc would work his magic!
Best regards,
Hi Angela & JillyJill,
Thanks a lot to both of you for posting and answering here on King Care.
Angela, please try again now.
Kindest regards and have a great day,
Tony - King Care Team
I'll get a King Care moderator to look into your account and help you. Hopefully they can have the solution for you.
Thank you for your patience,
Followed all your suggestions but nothing applies or worked. Stuck at level 1190.
Hi! I checked but there are no updates to be had. The level doesn't ask for anything, that's the problem. No tickets, nothing. Very sad. I like this game, but can't continue playing the same old levels.
Hi Angela,
Thank you for contacting King Care! Have you checked your iTunes store for an update? The app may need to be updated for you to move forward, this is all I can think of that would be stopping you from moving forward. Is it asking for tickets to move to the next round?
Let me know, hope this helps !
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I have been playing CC for years. I used to get stuck on a hard level for a while, but with perseverance I could eventually pass the level and make progress. Recently I have noticed that some levels are impossible to complete without spending money on extra goes. I have been stuck on 5913 for ages now. I am a skilful…
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Hi I was wondering why I didn't get my reward of the music Season before it's was over??
I have tried to solve level 16399 for weeks now. Videos are totally different than the game. How can this level be solved?
Only the first gummy dragon dispenses. Then, no matter how I match, clear the board, use striped or wrapped candies or have up to 14 moves left, NO more dragons dispense. Please help!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
