Game play for Candy Crush Saga has reverted to the old version. How do I get the new HTML5 version?

Question

Suddenly today, Candy Crush Saga has reverted to the old version. How do I get the new HTML5 version back?

dabroad · Answer

Hi DonnaLeeCamille,

Thank you for posting this here on King Care.

I recommend you to check our blog here and to follow up on all advise given there.

Kindest regards,

Tony - King Care Team

I tested my browser's compatibility and scored 489, so the HTML5 version should be working but is not (using Chrome on iMac). Any other suggestions to correct this?

Johanna_Strydom · Answer

Hi DonnaLeeCamille,

Thank you for posting this here on King Care.

I recommend you to check our blog here and to follow up on all advise given there.

Kindest regards,

Tony - King Care Team

I tried the blog and everything seems fine, did the browser testing and it is fine but still the old version appeared today even though I had the new version for the past months with no problem.  I do not know what  to do, I lost my envelope with over 500 lives and is so upset.  Feel like just deleting the game.

Tony_Mc · Answer

Hi DonnaLeeCamille,

Thank you for posting this here on King Care.

I recommend you to check our blog here and to follow up on all advise given there.

Kindest regards,

Tony - King Care Team