Sign Up!

🌶️🍬 Hot & Sweet right now in Candy Crush Saga!
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
 🎉 A New Game is on the Horizon! Visit your Apple Store! - More info HERE

In-app purchase failed but still been charged

CP13
CP13 Posts: 10

Level 1
in Support

I purchased the 100 gold bars + boosters package on 10/09/17 using Windows 10 on a PC.  £12.39 was taken from my PayPal account via Microsoft Payments but I did not receive anything.  Transaction ID = 5XG014799K043683J / Invoice ID = Z20JB5S57GWG.  I can provide a screenshot showing that my Candy Crush account was not updated with this purchase.  Please advise.

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi CP13,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi CP13,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

Hey! Would you like to give us your opinion?

Categories