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In-app purchase failed but still been charged

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CP13
CP13 Posts: 10 Level 2
in Support

I purchased the 100 gold bars + boosters package on 10/09/17 using Windows 10 on a PC.  £12.39 was taken from my PayPal account via Microsoft Payments but I did not receive anything.  Transaction ID = 5XG014799K043683J / Invoice ID = Z20JB5S57GWG.  I can provide a screenshot showing that my Candy Crush account was not updated with this purchase.  Please advise.

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Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138 Level 3
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    Hi CP13,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138 Level 3
    Answer ✓
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    Hi CP13,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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