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I did not receive the packages I bought. I also do not get rewards I earn. Fix this issue please.

Gj_Hughes
Gj_Hughes Posts: 1

Level 1
in Support

I have written to tech support before about this.  They told me several things to try and they did not solve the problem.  I am very upset about earning boosters and never getting them, and now buying booster packages and getting nothing.  You need to fix this problem.  Put the boosters on my account or refund my money $1.99 plus $5.99.  Purchased 9/19/17. Thank you.

Best Answer

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Gj Hughes,

    Thank you for posting this here on King Care.

    I am sorry this happened to you in Candy Crush Saga on your iPad.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Gj Hughes,

    Thank you for posting this here on King Care.

    I am sorry this happened to you in Candy Crush Saga on your iPad.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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