Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost Level Progress, Can't Sync New Phone

I can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before, but just signed up for one and also connected to Facebook, but the games start at level 1 both on my new phone and Facebook. On my old phone, I am on level 1095 on Saga and level 746 on Soda. Please let me know how to sync to these levels on my new phone (Samsung Note 8 - Android- old phone was Samsung Galaxy S5).

Thanks,

KB

Accepted answers

All comments

Hi Kerron- Welcome to King Care! Please create an account now on your old phone either via Facebook or the Kingdom. This will then save your levels to a profile. Once this is done you can then sign in on your new device and you will be able to continue from where you left off :-)
Thanks!

Hello, I am having the same problem. I have a new iPhone and cannot sync my progress to my new phone. I’ve started a king account as well as connected to Facebook but still no change. I am on level 1 on my new phone. Please advise!

Hi Kerron- Welcome to King Care! Please create an account now on your old phone either via Facebook or the Kingdom. This will then save your levels to a profile. Once this is done you can then sign in on your new device and you will be able to continue from where you left off :-)

Thanks!

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Accepted answers

All comments

Hi Kerron- Welcome to King Care! Please create an account now on your old phone either via Facebook or the Kingdom. This will then save your levels to a profile. Once this is done you can then sign in on your new device and you will be able to continue from where you left off :-)

Thanks!

Hi Kerron- Welcome to King Care! Please create an account now on your old phone either via Facebook or the Kingdom. This will then save your levels to a profile. Once this is done you can then sign in on your new device and you will be able to continue from where you left off :-)
Thanks!

Hello, I am having the same problem. I have a new iPhone and cannot sync my progress to my new phone. I’ve started a king account as well as connected to Facebook but still no change. I am on level 1 on my new phone. Please advise!

Minha compra não chegou
Comprei no jogo e não chegou a compra
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Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…