![](https://us.v-cdn.net/6030983/uploads/ND8BJN6WXNOW/tiffiquestion.png)
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
i kept getting prompted to connect through facebook, and when i accidentally did, i lost hundreds of levels of progress and can't play past level 2435 (even after i beat it again). when i tried connecting via email through the orange crown button, it said it doesn't recognize my email address (it's the only email address i have). how can i have my progress restored?
Hi cmb007- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!