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App doesn't want to start

Kalali27_
Kalali27_ Posts: 1

Level 1
in Support

The game stopped working on my Galaxy 6 Edge. It tries to open when I click on the icon but then it closes. The app is up-to-date. I don't want to delete the app and reinstall it because  I'm not sure if I was logged in, I don't want to lose my progress.Thank you.

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Kalali27,

    Thank you for posting this here on King Care.

    I am sorry this happened to you in Candy Crush Saga.

    Please check for updates for your mobile and its software, as well as for the Candy Crush Saga app.

    Restart your mobile and please try again. If the issue still persists, then please specify the Software and the app version.

    Kindest regards and have a great day,

    Tony - King Care Team

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