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I am not getting the 2 hours of play

Jamie_Green
Jamie_Green Posts: 3

Level 1
in Support

I was awarded two hours of free play, but it does not take affect. This only happens on my PC, not my Ipad.

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Jamie Green,

    Thank you for posting this here on King Care.

    Please note that boosters and lives do not synchronize between platforms and devices. This means that the the hours of Unlimited Lives will only be available on the device or platform where you won them on.

    Kindest regards and have a great day,

    Tony - King Care Team

  • Jamie_Green
    Jamie_Green Posts: 3

    Level 1

    Tony, Thanks for the fast response. But, the problem is that I was awarded it on the ipad platform, but then it did not take effect on the ipad itself. It said, congrats you won this award. I clicked on claim prize. Then, it only gave me the remaining games I still had.

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Jamie Green,

    Thank you for your reply here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

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