Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Am being returned to level 1

I was in level 1,287 and suddenly I found myself back to level 1. After spending over 400isd to buy Gems I just cannot go back to level 1. I uninstalled and reinstalled and tried to logging with my Facebook account as previously but am still logged onto level 1. I need help to get back to where am supposed to be pls

Describe your question in more detail here (at least 40 characters please)

Accepted answers

All comments

Hi there- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi there- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks

Windows 10 not working on any king games
I have contacted support but none of my king games work any more. Connection error and the password into Facebook is not correct when i don't get the 1st error .Anyone else having this issue? I know all the steps to try and get it to work but they do not help.i downloaded candy crush to my mobike and guess what its not…
Account recovery
I went up to level 483 and reinstalled it after deleting it. Now it won't come back with my account. Please help me get back to the same level I was before.
Losing progress when the Ads send me to website
I get the ads and are used to them, no issues. What has kept me off the game currently is that the ads have become rather stealthy. Do I press the hard to find x? When i do, a screen comes up where its confusing on how to get back to your game. Some ads force you to websites but then you can't get back to the game. I hit…
Keeps freezing
last night and again today … for the last 3 levels, my game has frozen… knocking me out of the races, losing me gold bars and not even acknowledging it has happened. After playing for so long I am actually considering leaving. This is becoming a regular occurrence. I am on WiFi so not losing signal, I have a new phone, so…
Lingotes
Cómo puedo obtener lingotes

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…