Not receiving level up prizes

VC-3

I passed a few levels recently and got the message that I got 5 extra lives (twice).  I am now at level 3.  However, I can’t find those extra hearts anywhere.  Another problem is that I don’t seem to get new lives by friends anymore even though they told me they did.  I have a red exclamation next to the extra lives count.  Not sure what the problem is and how to get extra hearts/lives back.

Creative_Elsa

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?