Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost progress
Sara_Louise
Posts: 1
Level 1
in Support
I opened the candy crush app today, completed a level and then the app froze and chucked me out, when I went back in to the app it completely took me back to the beginning. Tried logging in but it wouldn’t recognise my email address so then I logged in via Facebook and although this didn’t take me back to the beginning it took me to level 117 which was well below what I was currently working at and I have lost all my gold bars and saved power ups. How can I get my progress back along with all my saved gold bars and power ups?
0
Answers
-
Hi Sara Louise,
Thank you for posting this here on King Care.
I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.
Kindest regards,
Tony - King Care Team
0
