Dropped levels

Mark_W

I have frequently played Candy Crush Saga and advanced well beyond level 1000.   However recently in the last couple of months I opened Candy Crush and dropped back to around level 750 (now currently on level 795.  I can’t understand what has happened here and how I can retrieve all my previous levels.  It didn’t loose position in game as I didn’t go back to level 1 but rather to around 750.  

Creative_Elsa

Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?

If ever that happens again please write here and we can get you back on track.  When you wrote this message a long time ago there wasn't a group of volunteers coming here to help the players but now once the old messages are completed we are trying our best to stay current with new messages.