Sweet treat rewards doors not working

Sarah_Young

This is the second time a reward that included an hour of lives just never worked. I used the in game help to ask about it and the auto response was some bs about how messages can get lost online sometimes. My question is specifically about in game bonuses that include +1 or +2h of play - why will these bonuses not show up for me?

Heather_Price-2

This has happened to me twice too! It’s really frustrating, it’s hapo Ned with the Halloween trick or treat doors. Please fix ASAP!!

Chrissy_McDonald

I have the same question. I emailed them, and got sent here. 

Kelly_Brandon

Several times this has happened to me in the last few days - very annoying when you spent actual money on items to get there and you don't get the unlimited lives for the time!!!  This is already 4 people and someone else has posted it elsewhere! https://care.king.com/en/candy-crush-saga/halloween-doors-not-working