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This has happened to me before and more frequent recently. I just passed level 2639 and was supposed to have received rewards including one hour unlimited play. However, I was not receiving the bonus items.
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Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?