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Candy crush on Android has lost connection with Facebook, Google Play, etc.

BuddhaBoy
BuddhaBoy Posts: 6

Level 2
in Support

I cannot purchase my piggy bank or even receive new boosters won in the course of playing the game. This started yesterday. I cannot connect to facebook to record my progress.

It's acting like I'm on Airplane mode with no internet connection, but my internet is fine, both on WiFi and off.

One of the blogs says to download the latest version of Candy Crush from Google Play (I have no updates pending). I am afraid to do this - don't want to my progress - I'm at a pretty high level.

Any suggestions?

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi BuddhaBoy,

    Thank you for posting this here on King Care.

    I am sorry this happened to you yesterday in Candy Crush Saga on your Android.

    Have you noticed any improvement so far today?

    Kindest regards and have a great day,

    Tony - King Care Team 

  • BuddhaBoy
    BuddhaBoy Posts: 6

    Level 2

    Sorry, no improvement Tony. Still same problem.

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Thanks for your feedback BuddhaBoy,

    Can you please check for updated for your Android and for the Candy Crush Saga app?

    Restart your device afterwards and please try again.

    If you keep experiencing the same afterwards, then please specify make and model of your Android, as well as the Android version you run on your device.

    Kindest regards and have a great day,

    Tony - King Care Team

  • BuddhaBoy
    BuddhaBoy Posts: 6

    Level 2

    Thanks Tony.

    I checked and there are no apps available for either Candy Crush or Android OS. I have restarted the phone several times. I also cleared cache on the Candy Crush app, and performed a hard stop on the app.

    Phone: SAMSUNG-SM-G900V

    Android version: 5.0.

    Android security patch level: 2016-02-01

  • BuddhaBoy
    BuddhaBoy Posts: 6

    Level 2

    oops, in the message above I meant to say there are no "update" available, not "apps".

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Thank you for your update BuddhaBoy, please keep an eye out on the next update available for our game

  • BuddhaBoy
    BuddhaBoy Posts: 6

    Level 2

    I solved the problem by deleting the Candy Crush app and reinstalling. Luckily I had saved with Facebook, I only lost about 20 levels that I had passed since the app went offline.

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi BuddhaBoy,

    Thanks a lot for your great feedback.

    Please check your game again now; you should have your 20 lost levels back :-)

    Kindest regards and have a great day,

    Tony - King Care Team

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