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Lost Progress in Candy Crush Saga

Insan_Ha'er
Insan_Ha'er Posts: 1 Newbie

I was playing Candy Crush Saga on mobile (iPhone 5s - iOS 7.0.4)

When I updated the Candy Crush Saga App, the app is crashing and I cannot open.

I was in Level 1616...

You can even check the score board who reached this level, name Z41

I have been playing this for four years and I hate to lose my progress

Any help please

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hello!  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

    The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

    Many thanks

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