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Gold Bars Purchased But Didn't Receive

Thalynn_Rodgers
Thalynn_Rodgers Posts: 4

Level 1

I purchased 100 gold bars yesterday, 11/20/17.  The game didn't credit me the bars or the 6 hours of unlimited lives.  The purchase was however billed to my cell provider.  Contacted them to have removed & they indicated I would have to contact Candy Crush to have them remove the charge on their end.  How can I get this done?

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Thalynn Rodgers,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

  • mitomatoes
    mitomatoes Posts: 1

    Level 1

    I have purchased a bundle of gold bars and few boosters but apparently the number of my gold bars didnt change, at all. Bought a bundle before too, i paid, but got nothing. 

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