Lost all Candy Crush progress when syncing with facebook

Globb

After trying to sync with facebook, I've lost my previous avatar and all my levels (2877!) and gone back to Level 1.  3 years' progress down the drain! I didn't have a facebook app until today so I seem to have no fall-back.  I'd be really, really grateful to know how to restore the previous position - so close to finishing.  To make things worse, my iPad shows no back-ups ever made on iCloud, which I assumed was automatic.

Thank you.

Cezdiamond

Hi Albert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Cezdiamond

Hi Albert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

Dinkey_Marbles

Hi Albert- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

As soon as you get back to me we can get this sorted :-)

Have a lovely week!

I also need help. I did not sign up with an email but when I went to sync my Facebook account with my candy crush I lost all of my data. I was at level 800. I am extremely disappointed. Is there any way to fix this.

moiraj82

Same problem!  Please help

Cezdiamond

Hi everyone! 
We no longer handle progress problems on the community for data reasons, please see our guide here on how to restore your progress  

Thanks!