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Over 2100 levels lost
Muhammad_Kapadia
Posts: 1 Newbie
in Support
Lost all my mums progress after trying to connect my mums phone with a new Facebook account... After I finished everything it went back to level 1 and she was on level 2149 if I remember correctly... i tried logging out of the Facebook again but it still shows level 1... She's distraught as she has been playing ur game since 2011 and doesn't want to have to start again... Please do something to put the levels back to what they were...
Answers
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Hi there- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.
The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks
