Different level between two devices with same king acct login

Cham_Onix

I like to play from both my iPhone and iPad. However with both being logged in with my King acct, one device is always exactly 1 level behind. 

Ive logged out and back in from both several times. No matter what they are always 1 off...

_Elsa_

Hi Cham, sorry for the delay in responding but thank you for writing us here at King Care.  Are you still having this issue?   If so, please write back here.

Friand32

Good evening

different level

On android level 3185

On PC level 3188

Why and how to solve?

Thank you

_Elsa_

Let's try this.  The level where you are behind first clear out the history.  Then I'd like you to shut down your mobile device, wait about 10 seconds and then start it up again.  Then open the game and log out of the Kingdom and then log back in.  It should bring you up to your current level.  If that doesn't work then please write back and I will offer further suggestions.

Friand32

Thank you, I applied your advice

still level 3185 on android

PC level 3188

Friand32

on PC I am now level 3190

Cham_Onix

I have tried clearing the history and all of that. Even deleted the app and reinstalled it. One device is always 1 level behind. 

Cham_Onix

I was hoping I could solve the issue by linking my account with Facebook. But whenever I try this is wants to start be back at level 1.

Friand32

Salut Cham Onix,

Doit y avoir un sacré bug,  sur PC je peux jouer normalement et gravir les niveaux (3190 actuellement), sur android je ne pas aller plus loin de 3185. j'espère qu'ils ont une solution.

Bon jeu

_Elsa_

Thank you very much Friand32 for letting us know.  Now I can make this information available for others who have this same problem!

Friand32

Thank you Elsa for trying to help me.

Why have erased my previous posts, it's a shame.

@ +