Game level reset to 1

Sasikala_Nair

Hi

I was in the level 571 plus in candy crush saga ,suddenly the game is been reset to 1.I hadn't connected to Facebook and not connected to kingdom I tried connecting to Facebook and also reinstalling but it is still same .now it's really hard to get to 571 from 1 please help

Creative_Elsa

Hi Sasikala, sorry for the delay in responding but thank you for writing us here at King Care.  If you weren't playing through Facebook or the Kingdom then your progress wouldn't be saved.  Only playing with either one of them will your progress be saved.  What level are you at right now?  Perhaps I can elevate this to a King Admin to help you but, if we can get you back to your current level, please, please, please play through Facebook or the Kingdom otherwise it will happen again.