Unable to install

Regina_Mahon

I cannot install candy crush after level 2825 was playing old version of the game on Facebook quite contently

Crazy Cat Lad

If your game has switched back or got stuck on the old Flash Player version of some reason, please try the following to get the game updated to the new HTML5 format. 

First make sure you play on a supported browser Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or Opera.

Check also that your browser is up to date and that your PC is Windows 7 or later version If you use Windows. You can check this by clicking this link:

https://www.whatismybrowser.com

Then reinstall the game to get it updated:

1) First, we need to remove the game from Facebook here:

https://www.facebook.com/settings?tab=applications

(don't worry, your levels, Boosters, Gold Bars won't get deleted)

2) Clear the cache on your browser:

http://www.wikihow.com/Clear-Your-Browser's-Cache

3) Close the browser.

4) Reinstall the game by clicking here:

https://apps.facebook.com/candycrush

If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.

If you use Google Chrome, you can also clear the Candy cookies to fix the issue:

1. Paste this in the address bar in Google Chrome and press enter:

chrome://settings/content/cookies?search=cookies

2. Choose "See all cookies and site data"

3. Write in the search field up to the right "Candy" and delete every single cookie that comes up

4. Close the browser and open it again

5. Finally open the game by clicking here:

https://apps.facebook.com/candycrush

If you have a Windows 10 PC, you can also download the game directly to your computer and play via the Windows app instead. You can sync your progress just by connecting the app to Facebook:

https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846

I hope this helps! 

Crazy Cat Lad

If your game has switched back or got stuck on the old Flash Player version of some reason, please try the following to get the game updated to the new HTML5 format. 

First make sure you play on a supported browser Google Chrome, Mozilla Firefox, Microsoft Edge, Safari or Opera.

Check also that your browser is up to date and that your PC is Windows 7 or later version If you use Windows. You can check this by clicking this link:

https://www.whatismybrowser.com

Then reinstall the game to get it updated:

1) First, we need to remove the game from Facebook here:

https://www.facebook.com/settings?tab=applications

(don't worry, your levels, Boosters, Gold Bars won't get deleted)

2) Clear the cache on your browser:

http://www.wikihow.com/Clear-Your-Browser's-Cache

3) Close the browser.

4) Reinstall the game by clicking here:

https://apps.facebook.com/candycrush

If you have the game saved as a bookmark on your browser, please remove it and always use the game shortcut up to the right on your Facebook instead. Bookmarks on the browser can redirect the game to an old version.

If you use Google Chrome, you can also clear the Candy cookies to fix the issue:

1. Paste this in the address bar in Google Chrome and press enter:

chrome://settings/content/cookies?search=cookies

2. Choose "See all cookies and site data"

3. Write in the search field up to the right "Candy" and delete every single cookie that comes up

4. Close the browser and open it again

5. Finally open the game by clicking here:

https://apps.facebook.com/candycrush

If you have a Windows 10 PC, you can also download the game directly to your computer and play via the Windows app instead. You can sync your progress just by connecting the app to Facebook:

https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846

I hope this helps!