Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I cant load my candy crush game on my computer and phone and if i try to download a new one same thing happens and i have changed my phone,what can i do?
Sign in or register to leave a comment and join the conversation.
Hi Onas, I'm not 100% clear on what you are asking. You wrote that you can't load the game on your computer and phone correct? Are you now trying to play the game on your new phone? Is it just a matter of syncing your progress to the new phone? Hopefully you are playing through Facebook because they save your progress. And hopefully you are logging in with the same email address and password on your Facebook account.
So let's say that you have been playing through Facebook and you are still logging in with the same email address and password then we need to get your new phone caught up. Make sure that your history has been cleared on your phone. Then log out of Facebook and log back in and you should be back to your current level. If it's something else please write me back here.
