20 January 2018 4619171187 this is the payment reference

scorpio111

20 January 2018 4619171187 this is the payment reference

_Elsa_

I will elevate this to a King Admin to check out the purchase.

scorpio111

I will elevate this to a King Admin to check out the purchase.

Thank you Elsa. I will wait for your response. I had made another purchase after that for &2.29 & that was a success.So kindly look into the purchase of £1.49 where I didn't receive what I purchased.Thank you for your help.Appreciated.RegardsScorpio111-Bharat Shah

scorpio111

Dear Elsa

I haven't heard further from you for my refund. Can you please refund the said amount of £1.49.

regards

Bharat Shah

_Elsa_

I apologize that you haven't heard from a King Admin.  I will elevate it again.

Cezdiamond

Hi Scorpio- Thanks for getting in touch. I am sorry that you did not hear from a moderator on this. The community is no longer supporting payment problems due to the need to handle sensitive information. 

Do not worry, please see our Blog here 

Here you will find how to obtain a refund directly with  your payment provider, or if you still need help you can find out how to reach our customer service department. 

Thanks again!