why does the toothfairy not unlock the next level after countdown finished?

crunchy

I completed Biscuit Bungalow and the toothfairy started counting down, so a few days later, the countdown is down to 0 but it still won't let me progress. I am playing on king.com on a PC, have just synced with Facebook (though I do not play there). Thank you

_Elsa_

Hi cruncy,  sorry for the delay in responding and I thank you very much for posting here on King Care.  Are you still having this problem?  If so, please write back here and please upload a print screen so that we can read the error message.