Candy Crush facebook sync resets game to level 1

Question

Hi there,

I've been playing candy crush & other king games through king.com. Recently I've decided to also save my progress to the facebook account, but when I did that the game reverted back to level 1. Fortunately I was able to log back in with the king account and restore my progress.

I'm assuming the same will happen with the other games ? Is there a way of linking my king account to facebook ?

Cheers,

Agata

Agata_Gierak · Answer

Hi Agata,  sorry for the delay in responding and I thank you very much for posting here on King Care.  Are you still having this problem? See if this helps:

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

If not, please write back here and I'll try to find you another solution.

Hi Elsa, thanks for your reply.The link you've mentioned doesn't help me and I'm still having an issue with it.I cannot sync the game from king.com to facebook account.

Creative_Elsa · Answer

Hi Agata,  sorry for the delay in responding and I thank you very much for posting here on King Care.  Are you still having this problem? See if this helps:

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

If not, please write back here and I'll try to find you another solution.