Perte de progression / losing my progress

Thethe

bonjour, je n’etais pas connecter avec facebook ou kindgom. J’etais au niveau 1258 et je suis repasse au niveau 1.

j’ai essaye de me creer un compte face et kindgom mais impossible de retrouver mon niveau precedant! 

Aider moi!! Que faire? Merci

hello, i wasn’t connect with facebook or kindgom. I was at lvl 1258 and after the level i was a lvl 1

i try to create a facebook and kindgom profil but impossible to begin at 1258

help me! What i need to do? Thx

Cezdiamond

Hello!  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. 

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. 

Many thanks