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Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
First make sure your browser is up to date. You can check this by clicking this link:
https://www.whatismybrowser.com
Then reinstall the game:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close and open the browser and then reinstall the game
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera:
https://www.google.com/chrome/browser/desktop
https://www.mozilla.org/en-US/firefox/new
If you have a Windows 10 PC, you can also download the game directly to your computer and you can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
I hope this helps!