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Everytime I try to use a sprinkle the games goes into error, try again later.
First make sure your browser is up to date. You can check this by clicking this link:
https://www.whatismybrowser.com
Then reinstall the game:
1) First, we need to remove the game from Facebook here:
https://www.facebook.com/settings?tab=applications
(don't worry, your levels, Boosters, Gold Bars won't get deleted)
2) Clear the cache on your browser:
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
3) Close and open the browser and then reinstall the game
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera:
https://www.google.com/chrome/browser/desktop
https://www.mozilla.org/en-US/firefox/new
http://www.opera.com
If you have a Windows 10 PC, you can also download the game directly to your computer and you can sync your progress just by connecting the app to Facebook:
https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846
I hope this helps!
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Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
I’m having an issue where I might be in the middle of playing a level, or even recently won, but it hasn’t transitioned to the next phase and have to put my phone down or look up a message in another app. When I come back to the game it restarts the app and I lose my progress, ultimately then losing the level and the…
How do you break down the bubblegum dispensers, please? Should I focus on the marshmallow stick in the middle? Thank you. Merry Christmas🎄
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
