Candy Crush Saga

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cant use the sprinkles

Everytime I try to use a sprinkle the games goes into error, try again later.

Accepted answers

All comments

First make sure your browser is up to date. You can check this by clicking this link:

https://www.whatismybrowser.com

Then reinstall the game:

1) First, we need to remove the game from Facebook here:

https://www.facebook.com/settings?tab=applications

(don't worry, your levels, Boosters, Gold Bars won't get deleted)

2) Clear the cache on your browser:

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

3) Close and open the browser and then reinstall the game

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera:

https://www.google.com/chrome/browser/desktop

https://www.mozilla.org/en-US/firefox/new

http://www.opera.com

If you have a Windows 10 PC, you can also download the game directly to your computer and you can sync your progress just by connecting the app to Facebook:

https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846

I hope this helps!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

First make sure your browser is up to date. You can check this by clicking this link:

https://www.whatismybrowser.com

Then reinstall the game:

1) First, we need to remove the game from Facebook here:

https://www.facebook.com/settings?tab=applications

(don't worry, your levels, Boosters, Gold Bars won't get deleted)

2) Clear the cache on your browser:

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

3) Close and open the browser and then reinstall the game

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera:

https://www.google.com/chrome/browser/desktop

https://www.mozilla.org/en-US/firefox/new

http://www.opera.com

If you have a Windows 10 PC, you can also download the game directly to your computer and you can sync your progress just by connecting the app to Facebook:

https://www.microsoft.com/en-us/store/apps/candy-crush-saga/9nblggh18846

I hope this helps!

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Recent Announcements

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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…