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Loves & rewards lost

BBinTX
BBinTX Posts: 1

Level 1
in Support

Started playing a couple of days ago & noticed they’re all gone. What happened & how do I get them back?

Answers

  • _Elsa_
    _Elsa_ Posts: 37,542

    Hi BBinTX,  sorry for the delay in responding and I thank you very much for posting here on King Care.  Are you still having this problem?  You haven't sent where you are playing the game.  If it's on a mobile device then there is a problem with your rewards.  The boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.  For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. 

    Please let me know if you are still having any issues that need to be resolved.

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